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We try very hard to portray our products as accurately as possible. If you notice a flaw in the product you receive, contact us using the contact facility on the website to discuss or organise an exchange.

Since our clothes and accessories are usually made in a few days, if you wish to cancel your order, you must call or email Estelle to make sure your order has not been processed. Given the very nature of our products which are made with your choice of words, our items are non-returnable and non-refundable. The statutory right to cancel an order and receive full refund does not apply to personalised items.